Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents
Intercom has released a research report titled 'The 2026 AI Sentiment Report' based on a survey of over 1,000 end users. The report provides data regarding user perception, capability assessment, and trust levels concerning AI Agents.
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Impact & Verification Analysis
Product managers, UX designers, and enterprise stakeholders utilizing AI-driven customer support tools.
It provides empirical data to justify the adoption or refinement of AI Agent workflows by highlighting specific areas where user trust is currently lacking or high.
Full Fact Overview
This announcement represents a strategic content release rather than a technical product update. By quantifying end-user sentiment toward AI Agents, Intercom is positioning its platform's AI capabilities within the context of market readiness and user trust. The report serves as a diagnostic tool for developers and product managers to understand the friction points in human-AI interaction, likely intended to inform future UX design and feature prioritization for Intercom's AI Agent framework.